Reporting to the SVP – Commercial, the VP – Account Management is responsible for managing and strengthening relationships with existing clients to ensure high levels of satisfaction, retention, and long-term revenue growth. This role is instrumental in delivering service excellence, optimizing contract performance, and acting as the strategic point of contact for key accounts.
In addition to account oversight, the VP will actively contribute to commercial growth by identifying and pursuing upsell, cross-sell, and renewal opportunities within the existing client base. By aligning client needs with GANS's evolving solutions and service offerings, the VP plays a pivotal role in maximizing account value and supporting the company’s overall business development objectives.
The role requires a strong customer-first approach combined with commercial acumen, ensuring client success while driving account-level profitability and expansion.